Hi, recently I have had a hard time signing into Botpress Cloud, at first it gave Log in error (we can't sign you in a the moment, try again later). This happened yesterday at noon (GMT+7) and today at noon (worked today morning). I tried to clear my browser cookies and cache after that and now it only shows a blank screen when I try to login (or sign up too). I attached the console error when i clicked log in and the black screen displays. This is the first time this happened and I hope someone can help me out. Thank you in advance https://cdn.discordapp.com/attachments/1408702482573692979/1408702483018285087/image.png?ex=68aab3ec&is=68a9626c&hm=4b864e34544a57fa6aea49d241e43e3313ee3767004e2c89b7cf52ff0a606b4b&

Hey Botpress community, I'm posting in the hopes that someone might be able to help with an issue I'm facing. I've run into a problem where I deploy a bot developed locally with the SDK, but no matter how many times I deploy, the code isn't applied to the actual bot in the cloud. It just keeps running the default template. I'm wondering if I'm missing a step, or if this might be a known bug. 🤔 The Problem After successfully deploying a bot from my local machine using the Botpress CLI, the cloud emulator completely ignores the deployed code (index.ts) and runs the default "reset" template instead. 🚀 What I've Tried Completely reset my bot in the cloud using the "Reset bot to default" function. Created a new local project with bp init (using CLI v4.17.4). Wrote a simple, new workflow directly in the src/index.ts file. Installed all dependencies using npm install. Successfully deployed using the bp deploy command and confirmed the "√ Bot deployed" success message in the CLI. ❓ Expected vs. Actual Result Expected: The emulator should show the new welcome message that I defined in my src/index.ts code. Actual: The emulator continues to run the default template (the AutonomousNode) that appears right after a reset. My deployed code is being completely ignored. Am I missing something obvious, or could this be a bug with the cloud environment? Any help or suggestions would be greatly appreciated. Thanks for taking the time to read this! https://cdn.discordapp.com/attachments/1408694322286821410/1408694322513051768/image_28c602.png?ex=68aaac52&is=68a95ad2&hm=507a5a89e0b0458a9e11d5acd84a8a65b5ebc48628c003838415d5255504cfe5& https://cdn.discordapp.com/attachments/1408694322286821410/1408694322982817862/image_28ca7b.png?ex=68aaac52&is=68a95ad2&hm=5ca1a37ef5b701e8230b59eb64c348879e92604c6abfc07bf7f74acd98fbf90f& https://cdn.discordapp.com/attachments/1408694322286821410/1408694323570282549/image_1ba642.png?ex=68aaac53&is=68a95ad3&hm=7f463fe273993e5b070f00d635ddad249aebb555888d270339b68ed805188b9c&

Hello I need help updating my account email but it doesn't seem to be possible through the UI

Objective: - I'm trying to apply a cool design from 21st.dev (https://21st.dev/reactbits/squares-background/default) Issue: - but I can't even change the background color through CSS Solution: - I have tried looking on internet, discord, asking ChatGPT but I can't solve the issue https://cdn.discordapp.com/attachments/1408455855971762216/1408455856269426698/image.png?ex=68a9ce3b&is=68a87cbb&hm=1a501d7037ae1e3acc6abf224435ea95ccad8a08478c99b4d9bfe29ad9fee4df&

I'm not sure, but it seems to be the case, and is so, that needs to be fixed because if there are lots of rows (which was the case) it consumes several $ of AI...

I want to be able to generate documents within a chat, IE like chatgpt to generate an excel document or a word doc. Would this be generate text and tell to summarise, I am new to this so just trying to get my head around it. As some of the documentation in the botpress site seems abit out dated.

Hey! I'm the dev of the website in my company and I want a simple chatbot that meets my requirements. My company has a website with two languages, portuguese and english. We use next-intl if I'm not mistaken. So there is a website.com/en and a website.com/pt. I have a few questions about this: - I'm guessing that I can have two bots, one that uses english and another that talks portuguese, and I can change the widget depending on the locale, but that doesn't seem optimal. Can the bot detect the locale (I don't think the bot can read the URL though) and display the correct greeting message and the continue the conversations in the right language? - I know there is a translating agent, does that translate all past messages or just the new ones once triggered? Is it possible to have it translate the bot when the website locale is switched? - If my ideas don't work, how are people solving this i18n problem?

I'm using the Botpress team's WhatsApp integration. I made an interactive list with options that have both title and description and some options that don't have description, only title. When one tries to select an option without description, the Zod schema validator crashes, since it considers the "description" field required. The "description" field should not be required, since WhatsApp itself didn't make it required. Also, the display of the option changes slightly when providing a description, even if you provide a whitespace-only description like " ". The option title gets positioned slightly above the usual place, which seems strange and unaligned without a description. https://cdn.discordapp.com/attachments/1408191434456305737/1408191435039309875/image.png?ex=68a8d7f9&is=68a78679&hm=4c01ca57a0216e5461ccd1cd776907008e525ac083f4229c56bf9d283b90de6e&

If users are already talking to a bot before that bot is published again, do they stay talking to the old version of the bot? If yes, can they stay talking to it indefinitely (provided it doesn't time out)? Any way to shutdown all chats? Just wanted to be sure in case a severe bug happens.

Not sure what's up https://cdn.discordapp.com/attachments/1408078131784581273/1408078132010942587/Screenshot_2025-08-21_at_16.19.30.png?ex=68a86e73&is=68a71cf3&hm=215e1b36967ba706a079b1d3292ae77fc87733347c46eebc3707ae4048231970&

Hi Botpress community! I'm working on integrating the webchat into a Nuxt 3 application and I'm struggling to dynamically set the UI language, based on the users selected language of choice in our system. My goal is to set the language to Czech, or English based on a user preference I read from a cookie. In order to be able to do that I would have to be able to change the lang value inside the Iframe, so that the CSS styles, that I have written in the themes work when they are supposed to and can overwrite english text. However I am unable to do that. Is there any way to set it up in the init file, so that I can change the language, when I need to? Is there any solution? Did anyone figure out how to pass some prop inside the iframe, so that the CSS can overide the default english text, when we need it? Tank you in advance guys.

I have three workflows. Workflow 1 and Workflow 2 both route users into Workflow 3. Inside Workflow 3, I need to know which workflow the user came from (1 or 2) so I can branch logic. Is there a built-in way to read the “previous/origin workflow” at runtime, or should I pass a custom flag (e.g., workflow.origin = "W1" / "W2") when triggering Go to workflow? Any recommended best practice?

I'm trying to train the bot to teach my students how to code but the code snippets i get from the bot all look like this, i tried different prompts to tell it to use the font monospace and color green for code snippets but it still returns code like this. Can you guys help me out? thanks! https://cdn.discordapp.com/attachments/1407991396471935077/1407991396689903706/Screenshot_2025-08-21_at_1.03.04_PM.png?ex=68a81dac&is=68a6cc2c&hm=15151476ab9ab53fd2b0e7c1120455f3818e788e9bc149ffc6a78981639e0320&

I integrated Shopify with Botpress using the Shopify integration and added a “Make API Request” card to an autonomous node. My goal is to allow users to look up their order status by providing either the customer-facing order ID (the number they see on their receipt) or their email address. Currently, the “Make API Request” only works when searching by Shopify’s internal order ID (the long numeric ID visible in the admin). Searching by the order number or email address does not return any results. My goal is to allow customers to check the status of their order, including the products they ordered and tracking/shipping information. Is there a way to configure the Shopify integration or API request in Botpress to make this work for customer-facing order IDs and emails?

Received this message saying "Configuration error The Client ID is required to initialize the webchat." Bot was running smooth on the website and no changes where made, really dont know what caused or what to do 💀 https://cdn.discordapp.com/attachments/1407819857625481378/1407819857965355148/image.png?ex=68a77dea&is=68a62c6a&hm=be0e8c9f9695ec7a3ba68e241d8ffb2919f9e3a492a83ec76528eed8da8df4cb&

I’m integrating Slack with Botpress and trying to handle file uploads. I’ve already: - Added the file_shared event in my Slack app events subscription. - Verified the request URL (event subscriptions are working for messages). - Granted scopes like files:read, chat:write, and im:history. However, no file_shared events ever reach Botpress, while normal message events (IM/MPIM) work fine. Objective: I’d like the bot to react when a user uploads a file in slack. Questions: 1. Does the current Botpress Slack integration support file_shared events? 2. Any best practices for handling file uploads in Slack with Botpress?

Hello! I've been trying for two days long how to save unanswered questions but I still can't. Idk why the bot is always answering even if it doesn't have an that answer inside the kb. The answer is always "It seems I dont have that info in my data base but i can help you with something else", i can't make the workflow to end in the nod "Notanswerdetected". Can someone give a help here please? https://cdn.discordapp.com/attachments/1407784195870429235/1407784196403101706/image.png?ex=68a75cb3&is=68a60b33&hm=af6f835e9976f613b96b6634737e5207a13f0b7b1a8279a141e7a692991388ea&

I have been wondering whats been blowing up my ai spend since i use gemini flash which is very cheap, and i found that i think its the `tablesRecomputeRows`in the logs, that seems to be using a more expensive LM. I believe it to be related to these tables, if so how do i disable them from re computing, or change the LM which they are using? Thanks! https://cdn.discordapp.com/attachments/1407732768057593916/1407732768322097223/Screenshot_2025-08-20_at_15.25.55.png?ex=68a72cce&is=68a5db4e&hm=06e6ef26791ad7164d9a295e8bcb156e92000058bb72fc8bb93b7b8582ead73c&

Is anyone experiencing the same? https://cdn.discordapp.com/attachments/1407730213944819712/1407730214385094718/image.png?ex=68a72a6d&is=68a5d8ed&hm=9e44468c3b587d78d69da564500c54569713263780adca7b7f2090fc89d5212d&

i'm new to botpress and i'm stuck on building this pattern, any suggestions would be very much appreciated

Still getting issues with KB text file lookups today this is the third working day of this issue. Do we have an ETA on a fix for this? Also I've noticed the emulator is down in Studio- is anyone else seeing the same issue?

We’ve been using the Webchat v1 integration, but recently the script at https://cdn.botpress.cloud/webchat/src/inject.ts started returning a 404 error. Could you please confirm if Webchat v1 has been officially discontinued or deprecated, and if so, when the support for it ended? Also, is migration to Webchat v2 the only recommended option now? Thank you! OUR BANK WILL COLLAPSE SLOVAKIA WILL FALL IF YOU DONT HELP

My bot still has an issue with the KBs, it seems to search though my whole KB every time, even though I have only included a specific one in my workflow. This issue has been on and off since yesterday, is anyone facing the same issue?

Hello. Does anyone know how to address a Error 500 message? A 500 error (Internal Server Error) means "that an unknown or internal error occurred on the server while processing your request. This is a generic error indicating something went wrong on the server side, not due to your input or permissions. " I am unable to access any support documentation or video tutorials. It transitions to a tutorial page but then the Error 500 screen ALWAYS appears. This occurs on multiple browsers. The Error 500 message recommends contacting customer support, but that has not proven fruitful. Thanks. https://cdn.discordapp.com/attachments/1407509708775882792/1407509709065420872/Botpress_Screenshot_2025-08-19_163825.png?ex=68a65d10&is=68a50b90&hm=da3da343da9826dc16aab3c2b9df28df9af6d3c75bb7919bbcbdc9646c0880c2&

Some components are not being processed by the flow—for example, quick replies. Expected behavior: The flow sends a WhatsApp template and then ends. When Botpress receives a reply from WhatsApp, the flow should capture that message, process it, and continue. Current behavior (issue): The WhatsApp message is received and displayed, but the flow does not trigger. As shown in the attachment, the message arrives correctly, yet the flow never starts. In other similar cases, we expect the flow to be activated by a message, but instead it just stays stuck on “Waiting for user input.” https://cdn.discordapp.com/attachments/1407402355753750578/1407402355967791114/Screenshot_2025-08-19_at_9.24.22_AM.png?ex=68a5f915&is=68a4a795&hm=be5d45758ebcb3433072b1aa658d355a8fe09c4dc93582746df5c2329b907c25&

Platform: Botpress (works perfectly in Studio; issue only on WhatsApp) After a chat is completed or ended, if the user messages again later, the flow resumes from the previous step instead of starting from Step 1. Expected behavior: When a user returns (or when a conversation is considered “ended”), the bot should start from the first question in the workflow. Actual behavior: The bot continues from the last asked question from the previous session on WhatsApp. What I tried / Observations: Studio tests: OK (flow restarts normally) WhatsApp integration: resumes mid-flow Question: What’s the recommended way on WhatsApp to reset conversation state (session/context/workflow variables) so the next message from the user triggers the flow from the beginning? Is there a best-practice trigger or hook to clear session data at “end of conversation” or after inactivity? I will send you prompt from Book a villa workflow. Attachments: Screenshot of workflow Screenshot: Chat 1 (first run) Screenshot: Chat 2 (returning user resuming mid-flow) https://cdn.discordapp.com/attachments/1407358177254572125/1407358178613788783/workflows.png?ex=68a5cff1&is=68a47e71&hm=28b89f9310d8a0f0b1f018519e18d4d065e0dbdcf78a392644c098777172d02e& https://cdn.discordapp.com/attachments/1407358177254572125/1407358180551299092/message.txt?ex=68a5cff1&is=68a47e71&hm=7864998e1612d9c50e2a446b3b6dbb14803ffcac5b4762ce84b8452f3b016434&

Hi! I was wondering if anyone came across this problem before, it seems to be something with the single quote in my question. However, I am unable to edit the LLM code as I am using an autonomous node. Does anyone know how to solve this? https://cdn.discordapp.com/attachments/1407302768229617776/1407302768594784256/image.png?ex=68a59c56&is=68a44ad6&hm=8af4b1333b0d7207535d1f8bf0f5099c6a2a7a23b20064c45f4e8c22449862e5& https://cdn.discordapp.com/attachments/1407302768229617776/1407302769110552586/image.png?ex=68a59c56&is=68a44ad6&hm=af8b1b4fb6e9f4ddce7d9252952b45acc41273bdac67d1779d579b4cb7489692&

Hello Botpress Support Team, I encountered an issue with the High Level Instructions editor in Botpress Studio. Initially, I accidentally pasted the wrong content. Now, when I try to edit and correct the instructions, the system does not allow me to save the changes. Even though I modified the text, the Save button is disabled or blocked, and I cannot update the instructions. This prevents me from fixing the mistake. Could you please help check why the changes cannot be saved and how I can resolve this issue? Thank you in advance for your support. https://cdn.discordapp.com/attachments/1407280792681320518/1407280793881153566/1.png?ex=68a587df&is=68a4365f&hm=e331ca02dfaf62008cc0e867fb833cfc7db702e2d1102129d33872fc9f57efa6&

I have a problem. I’m building a chatbot for an e-commerce food delivery service. This service includes many restaurants, each with multiple categories, sub-categories, and complex item structures — which are not supported directly by Meta templates. I’m looking for a solution that allows users to browse and select from these items smoothly within the bot (whether through an Autonomous Node or any other method). The goal is to provide a seamless and simple user experience without making the process too complicated. The main challenge is that the menu items and prices frequently change. So, I don’t want to rewrite or manually update prices every time — I need a dynamic solution. Should I use an API for this? Is there a proper way to make this work dynamically inside the bot? I’m aware that using documents or static templates is an option, but that doesn’t solve the dynamic aspect — the data needs to change in real time. Also, I considered using Meta’s native product/catalog system, but it doesn’t support complex structures like: Restaurant » Categories » Items » Variants, etc. As you can see, the structure is very complex. What would be the best way to handle this?

when i setup a bot for ; https://citymill.com - I can select up to 20 pages... but when I want to add the others it can't be found... why is that? https://cdn.discordapp.com/attachments/1407174515347292241/1407174515955335218/PNG_image.png?ex=68a524e4&is=68a3d364&hm=8b855847330f34eff6dc9ac9985f49e3265e203f8b438ac415d739d119fdb06e& https://cdn.discordapp.com/attachments/1407174515347292241/1407174516571902012/Screenshot_2025-08-18_at_3.29.02_PM.png?ex=68a524e4&is=68a3d364&hm=38aee898856695cc36a06e7973d962624c4d10b8b902e530df8952ac761a0ba2&