Hi, can anyone explain what the problem might be? Is it a display error in the conversation or what could be causing it? It happens quite often and it would be good to know how to fix the problem or what exactly the problem is. https://cdn.discordapp.com/attachments/1444331228529561702/1444331228957245480/Bibote_Chat_Fail.png?ex=692c51c7&is=692b0047&hm=52c83614d00e339712a87ea00269d5a213b62df75b10c5f0bf026ef7d8e60600&

Someone asked ChatGPT whether Botpress could handle self-training with minimal to zero human involvement, and ChatGPT said this. Apart from the Google Sheet integration, can anyone verify? https://cdn.discordapp.com/attachments/1444203307684860025/1444203308016341073/WhatsApp_Image_2025-11-29_at_12.32.48.jpeg?ex=692bdaa4&is=692a8924&hm=39caefef5fb47e71361094681f9c08d667945738646a2b3d0e99de7f2e5dc21b& https://cdn.discordapp.com/attachments/1444203307684860025/1444203308544954439/WhatsApp_Image_2025-11-29_at_12.33.09.jpeg?ex=692bdaa4&is=692a8924&hm=b117b2f8345640b670ed0ef49f97279ba763d33ebf823b72a6edb6897b2ba63b&

I'm trying to align my chatbot icon to the left of the screen on my site. I've added a CSS CodeSnippet and pasted the following code in but it isn't working: .bpFabWrapper { left: 20px !important; right: auto !important; } .bpWebchat { left: 20px !important; right: auto !important; }

Hi guys, my bot is stuck in a loading state and i see this in browser logs (image). This is webchat integration and definitely not my internet connection. https://cdn.discordapp.com/attachments/1443965172942245908/1443965173172928695/Screenshot_2025-11-28_at_13.58.56.png?ex=692afcdc&is=6929ab5c&hm=5a2147c565743c0af998c406cb6347b02b723761eba5ba4bfadef153242a0a27&

hello anyone, can you help me remove any JSON attributes from API CALL using Execute Card? just need the content/excerpts? thanks!

Hi i want to build a chat bot and initially discovering open source v12 botpress and it features including Q&A and Intent, and i read on this channel that i cannot self hosted v12 on my server. so can anyone guild me how to use botpress cloud without using AI? or there any template of complete chatbot that i can use for free?

hey, I got same problem again, the webchat happen crash again, last time check by botpress team it just small case caused by RAW Input card, currently it already check again it's all good. task card quick enough on emulator, but on webchat it happen crash again. just for some estimated, emulator or studio execute around 10-15 sec, live cdn webchat around infinity. Please, it's already double check all workflow path gives response on emulator, thanks everyone! https://cdn.discordapp.com/attachments/1443846457512955944/1443846457793839124/Screenshot_2025-11-28_at_13.09.55.png?ex=692a8e4c&is=69293ccc&hm=a14204044982ad138e9e1ce6f7c01fa06db75854c561df89fac57fff533fd32d&

I'm developing a bot and it has happened to me several times that the edit page in the studio turns black and won't let me continue editing. I have to reload the page several times to get the studio back. Has this happened to you?

The emulator responds correctly, and the API responds correctly but different, its ok, but the webchat cannot find the answer. Why? https://cdn.discordapp.com/attachments/1443697214886252736/1443697215217340598/image.png?ex=692a034e&is=6928b1ce&hm=a909ad9cacfced10177bbff88110e6ed855aaf35f98385a179ff76a3a9beeb97& https://cdn.discordapp.com/attachments/1443697214886252736/1443697215745818857/image.png?ex=692a034e&is=6928b1ce&hm=295cd4ca218897ea242d915d930e6d07d4429de0398e336eb55d491a94d81f6b& https://cdn.discordapp.com/attachments/1443697214886252736/1443697216085823699/image.png?ex=692a034e&is=6928b1ce&hm=b4c035195f49d7b890e62b9ae20b75a57bbc56dde744b1704f5f9db98e975bb2&

Hi, I have a workflow made with just standard nodes as a decision tree in which at the end of the response it asks if the questions was solved, if not, it asks for users name and email and create a Zendesk ticket. I've also connected WhatsApp following the steps in the Integration. The issue is the following: The node with the Zendesk "create ticket" card is the last node in my worfllow, but if I start a conversation through WhatsApp the bot skips all of the previous nodes and creates the ticket inmediatly in Zendesk. Here is the workflow's link: https://studio.botpress.cloud/5c8c5b15-7a25-4aa5-86bb-469e013cde32/flows/wf-main Thanks!

hi, I'm developing an AI assistant for my company, specializing exclusively in contract optimization (Energy, Gas, Insurance, Phone Plans). 🎯 Goal My primary requirement is to ensure the bot gently redirects all user queries that are not about the four core contract categories. The goal is to recentrer la conversation on our specialized service and prevent the bot from attempting to answer out-of-scope questions about the company or application itself. ⚙️ Current Setup & Problem My flow uses an AI Transition card as a fallback to categorize the user's free text input. I have defined a specific category to handle these out-of-scope but polite questions: Redirection_MM_App: (For legitimate, polite questions about the app, company history, service pricing, etc. Goal: redirect to the main menu). The other categories cover the four contract types. The Problem: The AI often fails to select the Redirection_MM_App category. If a user asks a question closely related to the company, like "Is the Merci Mister app on iOS?", the AI frequently misroutes it to one of the Contract categories instead of the correct redirection category. I need to effectively handle these general, company-related questions to ensure the flow recenters the topic. https://cdn.discordapp.com/attachments/1443628334574735552/1443630941925806233/image.png?ex=6929c595&is=69287415&hm=80f2ee13201641930e0ea4d6aa69cb65a2e41eeeaebf81a6f2c7dee11cd18ded&

Hello! I have reached a spending limit of $100 on AI and it won't let me increase my spending. Do you know what I can do?

Hi, is it possible to set a limit for AI input and a message limit, and if the user exceeds the maximum number of messages, they are banned for a certain amount of time?

Good morning everyone. I need some assistance setting up an append card to capture 7 cells of data.

I want to hide the powered by botpress of my bot, it was already hidden, but now appears again.

When the cursor is on the webchat, botpress appears. Is this normal. Back when i purchased account, the plus plan removed any kind of watermark and that box did not appear when hovering over webchat for previous versions. can someone please advise if this can be removed https://cdn.discordapp.com/attachments/1443532879299608606/1443532879631224987/image.png?ex=69296a42&is=692818c2&hm=2e20868c94253efb015bedf3a4c50e1dcfd5303a69cf3d2851ed6c8cca43bfd7&

Hi, hope you´re doing fine. I had an error while testing in the emulator the HITL plugging with a Zendesk Integration. The error is showed in the picture as well as the config of the startHITL card and the HITL plugging config. Can you please give me info about what am I doing wrong please? Thanks for your help! https://cdn.discordapp.com/attachments/1443334819353464934/1443334819856777328/image.png?ex=6928b1cc&is=6927604c&hm=6bfe93228d3317ad2d4786f50f3a9e3e782505cb02455384db10b173a2a8db2c& https://cdn.discordapp.com/attachments/1443334819353464934/1443334820322082836/image.png?ex=6928b1cd&is=6927604d&hm=26c91adf64e956770b985902b936914437f68c4e8ad77199514e73f9b1ad78ea& https://cdn.discordapp.com/attachments/1443334819353464934/1443334820720545998/image.png?ex=6928b1cd&is=6927604d&hm=8bcc667bb832026040e3a6f023bd1891d25b8d2977fcefe3af0b2f1a802c4c18&

phone number is captured in workflow, but variable couldn't recognise it, it's suppose to capture user's Whatsapp number and respond with custom msg but it's failing pls help. https://cdn.discordapp.com/attachments/1443294171363545179/1443294171665272933/WhatsApp_Image_2025-11-26_at_10.56.34_PM.jpeg?ex=69288bf1&is=69273a71&hm=b31a9d251fea70044591d80e2729a635af1b09d396ebe2fafb145d32d8326661& https://cdn.discordapp.com/attachments/1443294171363545179/1443294171963199639/WhatsApp_Image_2025-11-26_at_10.56.41_PM.jpeg?ex=69288bf1&is=69273a71&hm=f1236d25e6637aa49de13adec25f90a0ddc2a854834cf3c3adf71a24fd4146e7& https://cdn.discordapp.com/attachments/1443294171363545179/1443294172214988920/WhatsApp_Image_2025-11-26_at_10.56.49_PM.jpeg?ex=69288bf1&is=69273a71&hm=326bd7052583582e4a7f6297ff0d0e0a83384aaf110a74bc9838cd8c1877494a& https://cdn.discordapp.com/attachments/1443294171363545179/1443294172546076855/image.png?ex=69288bf1&is=69273a71&hm=6e37c05c78765c3949ea0e4602c01e30186d9c774c87513efee69cd2bd8a145b&

We are trying to create a bot that serves a users secure information from our backend. Naturally, we are looking at securing the bot so that it is only accessible by the given user. We've so far struggled to understand how we should be doing this. When we create and publish a bot, it immediately is accessible from a public URL with no authentication. We can't find a way to add our own auth to the bot (i.e. integrate with auth0) and any form of embedding we do in our own sites with authentication upfront feels insecure, because a malicious agent could brute force the public URL. Are we missing something? How do we prevent there being either a lengthy complicated authentication process for the user when they get into the bot (i.e. home roll it), or how do we make sure there isn't a public authenticated link to the bot outside any application we build around it?

Hi everyone, I hope you're well. I urgently need to contact official Botpress support (not community help). Does anyone know the correct way to reach Botpress staff directly? I’m trying to open a support ticket or email someone from the support team, but: I cannot find a support email address I cannot see any place to create a support account The support portal login does not let me register Discord responses are very slow for this issue If anyone has successfully contacted Botpress support before, could you please tell me: Where do you submit a real support ticket? Is there an actual support email address? How do you register for the support portal? Do only paid accounts get access to official support? I would really appreciate guidance — I’m stuck with an account access issue and cannot solve it without official help. Thank you!

Hello, when I try to integrate the chatbot into this specific website, the FAB appears very small (see screenshot). I think some of the website's HTML/CSS is affecting it. How can I prevent this from happening ? https://cdn.discordapp.com/attachments/1443235951722758174/1443235953635360778/image.png?ex=692855b9&is=69270439&hm=baa3fa72464bf57d7779e49d5e73ac6ddd30b4c845e80aad3081afc0aed55efa&

### Best Hook for Real-Time Agent Message Synchronization (HITL) 🗣️ Hello Botpress Community, I need guidance on the most robust method for synchronizing messages sent by the human Agent (Operator) from the HITL Dashboard to my external application/service. My Goal: Ensure that the Agent's replies are immediately captured and forwarded via something for real-time display in the user's interface. The Question: How do i do that please ?

Hello everyone. I'm trying to capture a phone number and address which are to be entered by the user. I tried using the phone number and address information capture cards as well a single choice card (type:string) for the address and (type:number) for the phone number. However the bot keeps asking for the number after it's entered and the same happen for the address. Your help is greatly appreciated.

Dear Botpress Support, I need help recovering a bot that has disappeared due to a confusion between my login accounts. The Story: I use the email kobamelojohnson@gmail.com for everything. Previously, I had two separate setups: Continue with Google: This opens my "LETSHEGO Bot" (This still works). Continue with GitHub: This used to open my "Driving School Quiz Bot" (This is the one I lost). Recently, when I tried to log in with GitHub, it refused and said "Details already exist." I realized the system had automatically linked my GitHub to my Google account. I unlinked them, hoping this would fix the error and let me log in separately again. The Problem: Instead of fixing it, unlinking them caused the "Driving School Quiz Bot" to disappear completely. Now, if I try to log in with GitHub (even after changing my email on GitHub side), it just opens a brand new, empty account. My original work is gone from my view. What I Need: I urgently need the Flows/Logic from that lost bot. I know the bot is still on your server because I have these links from my history: Missing Bot UUID: d3e54765-fc34-4b39-bc95-a8596e5483fd Flow Link: https://studio.botpress.cloud/d3e54765-fc34-4b39-bc95-a8596e5483fd/flows/wf-main My Suggested Solution: Since my main email (kobamelojohnson@gmail.com) is confused between the two logins, I think the best fix is to move the lost bot to a fresh account. Please find the lost bot (UUID: d3e54765-fc34-4b39-bc95-a8596e5483fd). Transfer ownership of this bot to this separate email: know1nebussiness@gmail.com. This way, my "Letshego Bot" stays on my main email, and the "Driving School Bot" goes to the new email, and they won't conflict anymore. Please let me know if this is possible. Getting the Flow back is my top priority. Kind regards, Kobamelo Johnson

@little-jelly-95112 @wide-umbrella-5226

'm seeking assistance with a critical failure in the final stage of our Human-in-the-Loop (HITL) escalation flow. Despite successfully validating and passing all required data, the internal Botpress Human Handoff Dashboard fails to create a new ticket, immediately returning a generic error to the user. ### Context and Setup Our flow prepares for agent handover by: 1. Client Data Retrieval: Successfully retrieving a verified client profile into the variable

workflow.client_data

. 2. Ticket Data Aggregation: Concatenating all data (profile, problem, AI blockage reason) into final variables for the ticket:

workflow.ticket_title_final

,

workflow.ticket_description_final

, etc. The conversation ID is stored in

workflow.botpress_conversation_id

using robust fallback logic to ensure a valid ID (e.g.,

convo-8

) is available. 3. Transfer: The flow transitions to a node containing the

Start HITL

card, which targets the internal Botpress Human Handoff Dashboard (no external ticketing system is used). ### 🚨 The Problem When the

Start HITL

card is executed: 1. The user sees the successful escalation message, confirming the card starts execution. 2. Immediately after the message, the flow crashes and the user receives the generic error: "Sorry, an error occurred. Please try again later." 3. Crucially: No ticket is created in the Botpress Human Handoff Dashboard. ### Request for Assistance Since all required variables are correctly transmitted, the failure must be occurring in the internal Botpress logic when it attempts to create the ticket resource for its own dashboard. Has anyone encountered this specific failure when using the internal Botpress Human Handoff Dashboard? Are there any known issues regarding the format of the

User ID

(UUID) or the required permissions that might cause the internal ticket creation API call to fail silently?

I can find an n8n Workflow Builder in GPT, but was wondering if anyone had built an automation that walks a user through building out their workflow and planning the workflow and then gave recommendations on how to set it up in Botpress.

This has likely a tired question but I am struggling to find my clientToken and messagingURL for my app? I am getting 400 errors on my custom integration and the solution appears to point at missing clientToken and messagingURL values, however I cannot locate these values in the admin or BotpressStudio. All help files seem to point in circles and don't align with what I see. If anyone has insight that would be amazing. THanks in advance.

we’re seeing an issue with one of our clients: their chatbot isn’t showing up reliably. During testing it sometimes only appears on the 6th or 7th attempt, even across different devices and browsers. For us as well, it fails to load every few tries, without any clear pattern. Any idea what could be causing this? Maybe something related to privacy or cookie settings?

I created an integration to allow synchronization of the KB with files in Zoho Workdrive. It is working, but I can see the files referenced in the new feature for managing the KB from the dashboard. I see the files in the KB where they should be. However, they are never displayed in Studio, even though the bot takes them into account within Studio. These documents are not listed there. I have to go to the dashboard, enter the folder of that KB in question, and manage them there. https://cdn.discordapp.com/attachments/1442519503341617296/1442521843033706548/KB_dashboard.jpg?ex=6925bca8&is=69246b28&hm=e406c281e3817e8258b63adbebe03abb9e72e6019a38cd6521d2715c429abb8b& https://cdn.discordapp.com/attachments/1442519503341617296/1442521843562053712/Studio_KB.jpg?ex=6925bca8&is=69246b28&hm=a9ee7ad7c65b13c5773aa00a049bca4b2b837536817e5ee7feb412e9d0e9179d&