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# ask-anything
  • s

    Sintija Birgele

    03/21/2025, 9:28 AM
    Hi, the is a problem with deployments and maintenance is ongoing since yesterday, how long it will take to resolve the issue?
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    Christina Mohler

    03/25/2025, 7:37 PM
    what does this mean? can I fix the code or is it something that is actually related to a file?
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    ashwin barnwal

    04/06/2025, 5:59 AM
    getting following error trying to create a sql database in singlestore, how to resolve ?
    i
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  • b

    Badrul Chowdhury

    04/17/2025, 10:12 PM
    Hi, I'm looking to use JupySQL to connect to an existing Spark session in my notebook. Any pointers for how I'd go about doing this?
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  • c

    Colin Brand

    04/30/2025, 8:24 PM
    Hello 👋 Is there a way to modify the gunicorn timeout option during deployment? I'm getting worker timeouts in my Docker logs.
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  • s

    Sarah DOGBO

    05/17/2025, 7:41 AM
    Hi guys ! Can anybody help me with this ?
    o
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  • a

    Anoop Kumar U

    06/08/2025, 6:06 AM
    I have a doubt. That my Ploomber streamlet apps disappear after some days from that "Applications" window on my ploomber dashboard. Right now I am running on a free plan. And I am planning to take the the professional plan. Will my apps disappear after this plan?
    u
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  • a

    Andrew Whitman

    06/09/2025, 6:17 PM
    Hi! I created an account and upgraded to the pro version with the 10-day free trial. But I'm still being prompted to upgrade and the pro features like setting an application name are still unavailable to me. I think I might have entered in a different email for payment than I used for my account creation. Is that why I still have only community tier access? Can this be resolved?
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  • h

    Hugo Gagnon

    06/10/2025, 12:07 AM
    Hi we want to deploy a public app to help our clients. We have tested and deployed under the community version. Now we want to upgrade to a pro version. I did subscribe. However I don't see any way to invite my team members to the paid space. How do you suggest I do that so I can pay for the subscription and manage (own) the account but have my team deploy and maintain.
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  • h

    Huegh Cyprian

    06/13/2025, 10:24 AM
    How do I resolve JOIN command in joining a unique id column from two different tables in python using sqlite?
    i
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  • a

    Andrew Whitman

    06/18/2025, 1:34 PM
    Hi, when I attempt to cancel a subscription, I'm getting an error that the billing period failed to update. Can I receive help with this?
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  • m

    Michaela Title

    06/18/2025, 6:38 PM
    Hi there! I am using the pro version and currently on the free trial. I deployed my R Shiny app two days ago. Today I was using the app and got a 502 Bad Gateway nginx/1.25.3 error. It's working again now, but I am wondering what may have caused this. Thanks!
    🙌 1
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  • m

    Matteus Melo

    06/24/2025, 8:53 PM
    Hello, team. Can I ask who are the moderators here?
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  • k

    kirigami

    06/25/2025, 3:37 PM
    Hey there. The jupysql PostgreSQL guide recommends installing
    psycopg2-binary
    , then install
    "pgspecial<2"
    on top. But it fails because apparently
    pgspecial
    requires exactly
    psycopg2
    and can't recognize
    psycopg2-binary
    as something that "provides"
    psycopg2
    dependency. I raised an issue in the
    pgspecial
    repository: https://github.com/dbcli/pgspecial/issues/156 , but I have no idea what's the way out of this situation.
  • a

    alex

    06/25/2025, 5:20 PM
    Hello, I'm trying to deploy a Flask app on Ploomber. I've got the following error message when running
    ploomber-cloud deploy
    and I'm not sure what's causing the error:
    Copy code
    (...)
    App compressed successfully!
    Verifying file size...
    Zipped files size 18.37 MB is within the limits
    Deploying project with id: xxx...
    Error: An error occurred: An unexpected error occurred. Please contact support: contact@ploomber.io (Request ID: r-a15fa35f)
    If you need help solving this issue, send us a message: <https://ploomber.io/community>
    Any idea of what I should do? Thanks.
    i
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  • l

    Love Adegbenro

    06/26/2025, 3:35 PM
    Hi, please did anyone also experience this in project 4- "Damage grade" is now missing in the "building_structure" table. Before the migration to the new virtual environment, it wasn't like this because I've worked on the project before. I'll be glad if someon can help. Thanks
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  • c

    Carol Nyanjui

    07/10/2025, 2:46 PM
    please help me debug this
    Copy code
    RuntimeError: (sqlite3.OperationalError) unable to open database file
    (Background on this error at: <https://sqlalche.me/e/20/e3q8>)
    If you need help solving this issue, send us a message: <https://ploomber.io/community>
  • m

    Marcel Maino

    07/15/2025, 6:32 PM
    Hello everyone, I need help setting up my own domain on Hostinger, they don't have a DNS Alias entry there, how do I proceed?
    b
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    y
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  • a

    Alan Zou

    07/17/2025, 3:33 PM
    File "C:\Users\zouxh\AppData\Local\Programs\Python\Python312\Lib\site-packages\ploomber_core\telemetry\telemetry.py", line 733, in wrapper self.log_api(**success) File "C:\Users\zouxh\AppData\Local\Programs\Python\Python312\Lib\site-packages\ploomber_core\telemetry\telemetry.py", line 524, in log_api posthog.capture(distinct_id=uid, event=action, properties=props) File "C:\Users\zouxh\AppData\Local\Programs\Python\Python312\Lib\site-packages\posthog\__init__.py", line 217, in capture return _proxy("capture", event, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "C:\Users\zouxh\AppData\Local\Programs\Python\Python312\Lib\site-packages\posthog\__init__.py", line 712, in _proxy setup() File "C:\Users\zouxh\AppData\Local\Programs\Python\Python312\Lib\site-packages\posthog\__init__.py", line 683, in setup raise ValueError("API key is required") ValueError: API key is required If you need help solving this issue, send us a message: https://ploomber.io/community
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  • a

    Alan Zou

    07/17/2025, 3:33 PM
    I am getting this error for my ploomber commands
  • a

    Alan Zou

    07/17/2025, 3:33 PM
    API key for posthog?
  • u

    石佳伟

    07/29/2025, 7:36 AM
    When cupid-diagnostics , I come into the problem OSError: no files to open ploomber.exceptions.TaskBuildError: Error when executing task 'global_discharge_ocean_compare_obs'. Partially executed notebook available at /lustre/home/acct-iooldw/iooldw-user5/CUPiD/examples/cesm_tutorial/computed_notebooks/rof/global_discharge_ocean_compare_obs.ipynb ploomber.exceptions.TaskBuildError: Error building task "global_discharge_ocean_compare_obs"
  • u

    石佳伟

    07/29/2025, 7:36 AM
    please help me
  • a

    Anoop Kumar U

    08/03/2025, 1:47 PM
    Ploomber is a great platform for deploying Streamlit apps. But one thing I note here as a serious limitation is that there is no option for live edits, like the Streamlit community cloud. Once uploaded and hosted on Ploomber, that's it. No more edits, and if I want to make any changes, I want to delete the app, make changes, and re-upload it. I don't know if there is a way for live edits.
  • p

    Precious Elizabeth Badu-Antwi

    08/04/2025, 10:42 AM
    .
  • m

    Matt Barr

    08/05/2025, 2:17 PM
    I noticed that the ploomber repo was archived on ~July 12th. Has maintenance of this repo ended or moved elsewhere?
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  • n

    Nick

    08/11/2025, 12:20 PM
    Hi there! I have an issue with a data folder inside my streamlit ploomber deployment. Paths in the secrets pointing to this folder dont exist, it seems that the data folder, although in my repo, doesnt get included in the deployment. Does this mean I have to do the deployment through the CLI and explicitly include the data folder in the ploomber-cloud.json, so that it gets copied to the container? Or .zip deployment better? Would be nice to have a ploomber-cloud.json option/editor in the ploomber create (https://www.platform.ploomber.io/applications/create)
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  • y

    Youi

    08/16/2025, 6:06 PM
    Hello! thank you for the nice platform and generous free tier 😄 I have a flask app deployed and it keeps getting stopped after around an hour or less of idle (the pricing page states 4 hours for community tier), furthermore when the app is in use it pings the backend for updates every few minutes, but despite that the apps keeps getting stopped after around an hour. (an api call is sent to the backend that makes an api call to an endpoint and forwards the response, these api calls are only done while the app is running). Is my deployed app considered idle despite the api calls? Is this a known issue? am I doing something wrong? I would really appreciate any pointers, and thank you so much. If you need any more information/the code to help me out further I'm willing to share the repo.
  • k

    Kobe Sauwens

    08/19/2025, 10:40 AM
    Hi guys, is it possible for pro users to change their log in creds when using Google as registration to regular email and password?
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  • a

    Andrew

    08/22/2025, 4:05 PM
    Hey, when creating an app with pro plan, the pricing says it will cost more than the $20, but a little message says no extra charges. Can you confirm it won't charge me? Also I only receive $15 of credits even though I paid $20?
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